Returns & Refunds

Every MADBUSY piece is made in a small run, just for the orders we get. Please read this before you order.

1. Pre-orders (Drop 01)

  • You can cancel for a full refund until 31 December 2026 (11:59 pm Bangkok time).
  • You can also change size or colour for free until 31 December 2026.
  • From 1 January 2027 your piece is in production. Orders can't be cancelled or changed after that date.
  • If production is delayed, we email you a new ship date. You can keep your order or cancel for a full refund.

2. After delivery: all sales are final

  • We don't offer refunds or returns if you change your mind.
  • Size swap: if it doesn't fit, you can swap for another size of the same item within 14 days of delivery. The item must be unworn, unwashed, with tags on and in its original bag. You pay shipping both ways. One swap per item, only while that size is in stock. If the size is sold out, we send your item back to you.
  • Email us first. Parcels sent to us without asking won't be accepted.
  • Items that come back worn, washed, smelling or damaged are sent back to you at your cost.

3. Our mistake: wrong or damaged item

  • We sent the wrong size, wrong colour or wrong item, or it arrived damaged or faulty? Tell us within 7 days of delivery.
  • You must send an unboxing video. One take, no cuts. Start with the sealed parcel and the shipping label in view, then open it and show the item and its tag.
  • No unboxing video, no claim.
  • If it's our mistake, we pay all shipping and send you the right item. If it's sold out, you get a full refund, shipping included.
  • Refunds are only paid after the item is back with us, within 7 business days of it arriving, to your original payment method.

4. Not refunded

  • Shipping costs, import duties and taxes, unless it was our mistake.
  • Parcels refused at delivery or not collected (see our Shipping page).

5. Fair use

We may refuse future orders from anyone who files false claims or abuses this policy.

How to contact us

Email hello@madbusy.com with your order number (and your unboxing video for a claim).

This policy doesn't take away any rights you have under the consumer law of your country.